“You get what you measure. Measure the wrong thing and you get the wrong behaviours.” – John H. Lingle We have mentioned severally in other posts that business entails handling a lot of details. Furthermore, the typical entrepreneur and his managers are constantly receiving massive amounts of information on a daily basis.
“I Am Convinced That Nothing We Do Is More Important Than Hiring And Developing People. At The End Of The Day You Bet On People, Not On Strategies.”– Lawrence Bossidy For an entrepreneur wishing to start or grow his existing business, he should realise that no resource is as critical
We have just posted on the importance of selling in the success of any business venture. I want to now discuss an extension of that: Customer Service. My experience is that most budding entrepreneurs and those seeking to grow their businesses do not recognise the importance of excellent customer service
Every function is important in business. From your supply chain management to production; from personnel management to finance and administration; from design and engineering to marketing, etc. You simply can not take any function for granted. As the saying goes, ‘a chain is only as strong as its weakest link’.
Here, we presuppose that you have already developed your business plan, raised the funds you require, employed the first set of your staff, bought or rented your office space and installed your equipment. Tomorrow you will open for business at 9am. You need to recheck the following tonight and be
Publisher’s note: The title and content of this post was written by Mirza Yawar Baig. He has kindly granted us permission to reproduce it here. Spirit ‘In every one of us there are two ruling and directing principles, whose guidance we follow, wherever they may lead; the one being an innate